Million Mile Care - support for the Journey Ahead
14-Day free returns
We offer a 14-day return window for unused luggage and bags in original packaging.
Sustainable trade-in
Refresh your gear sustainably. Eligible items can be traded in for store credit — even after up to a million miles of use.
Limited lifetime warranty
Built to last — we cover manufacturing defects for the original owner with repair or replacement.
How everything works
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Returns
If something isn’t right, you can request a return within 14 days of delivery.
Items must be unused and in original packaging. A 10% restocking fee may apply for cash refund while full refund is available for store credits. Return shipping is covered by Nex.
To start a return, please reach out through live chat widget.
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Trade-ins
When your Nex gear has been well-traveled, you can trade it in for store credits.
Eligible items are evaluated based on condition, then refurbished or responsibly recycled. It’s our way of extending the life of every bag — even after a million miles.
To start a trade-in, contact our support team through the live chat widget.
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Warranty
Every Nex product comes with a limited lifetime warranty covering manufacturing defects for the original owner.
If something breaks due to a defect, we’ll repair or replace it.
Normal wear and tear isn’t covered (such as scuffs, scratches, fabric fading, or cosmetic marks from regular use).
Million Mile Care - FAQs
Just reach out through our live chat, and our team will guide you through the next steps.
You can request a return within 14 days of delivery for unused items in original packaging.
Return shipping is covered by Nex. A small restocking fee may apply.
Eligible Nex products can be traded in for store credit, based on condition, even after long-term use.
Manufacturing defects for the original owner. If a defect occurs, we’ll repair or replace the item.
Normal wear and tear (like scratches, scuffs, or cosmetic signs of use) and damage from misuse.