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Return, Trade-In, Warranty and General Questions

Please use our live chat widget on the lower right corner to submit all requests or get in touch with us for PR and investor inquiries.

Million Mile Care Program

Return, trade in and warranty for a million miles.

Carbon-Neutral Shipping

Free carbon-neutral shipping for orders over $200.

Nex Rewards

Every month, Nex gifts you up to $3,000 for flights, hotels, car rentals.

Nexperience Collection

Nex refurbishes pre-loved luggage and bags, allowing you to travel sustainably.