Passer au contenu

Panier

Votre panier est vide

Every step of your journey, we are here

Nex Support - Introducing Million Mile Care Program

World class support for the world travelers

Million Mile Care Program

Nex’s Million Mile Care program offers comprehensive return, trade-in, and warranty policies, thoughtfully reimagined to provide world travelers with exceptional post-purchase support. Explore the details of each policy, check out our FAQs, and submit claims or questions using the form below.

Confidence in Every Purchase

Easy 14-Day Returns

We offer a 14-day return window after delivery for unused luggage and bags in original packaging. A 10% restocking fee applies, and customers are responsible for return shipping. Products purchased with gift cards or discounts are eligible for store credit refunds.

Sustainably Refresh Your Travel Gear

Trade In Up to A Million Miles

Our trade-in program allows you to refresh your gear sustainably. Eligible luggage and bags can be traded in for store credit that are used for even a million miles, based on their condition. These pre-loved items will be refurbished and resold in our Nexperience Collection that continues your travel story around the world.

Built to Last, Guaranteed for Life

Lifetime Warranty for Your Adventures

Our Limited Lifetime Warranty covers manufacturing defects for the original owner. Issues like broken zippers, defective wheels, or stitching problems qualify for repair or replacement. Wear and tear from regular use is excluded, but you can always trade in well-loved products.

Need help?

Frequently Asked Questions

Orders and Shipping

Million-Mile Care Program (Returns, Trade-In and Warranty)

Product Information