Share on IG to win $1,000 in Monthly Travel Experiences
Tag @meet.nex and use hashtag #TravelwithNex
We're achieving 100% carbon neutral by 2035
Nex is fundamentally committed to sustainability, integrating it into every facet of our brand—from product design to travel experiences, ensuring that every journey positively impacts the world and embodies our mission to preserve the planet for you to explore.
Need help?
Frequently Asked Questions
If you receive a defective or damaged product, please contact our customer service team immediately at support@meetnex.com with your order number, name, photos and a description of the issue. Our customer success team will help you right away.
You can submit return (trade-in) request here.
Disclaimer: The Million-Mile Return Policy applies only to our new luggage products. Nexperience collection products, bags, and accessories have their own specific return policies. Please read the respective return policies for detailed information.
Nex Rewards is our unique loyalty program where customers have the chance to win extraordinary travel experiences worth up to $1,000 each month. Rewards are given based on your contributions to our community and mission. Participation in multiple reward pools is possible, meaning you can win multiple rewards simultaneously.
Nexperience is our groundbreaking program that allows you to trade in your pre-loved Nex luggage. We refurbish it, giving each piece a new lease on life with a new owner, while you earn credit towards your next purchase. Discover more about how to trade in and be a part of this sustainable journey.
We created the world's very first Million Mile Return policy to embody our commitment to sustainable travel. When you purchase Nex luggage, it’s designed to accompany you on countless journeys, forever. Once you're ready for a new piece, simply return the luggage, and we'll evaluate to provide credits towards a new purchase. The returned luggage is then refurbished and resold, continuing its story with a new traveler. This initiative supports our mission to preserve the planet for exploration and ensures that every journey leaves a positive impact on the world.
- Pre-order Price: This is the special price available during the pre-sale stage, usually lasting for 60 days prior to our destination launch event, offering the most favorable discount for early customers.
- Introductory Price: After the pre-sale stage, the product enters the release phase with an introductory price that is still lower than the final price. This phase typically lasts for 60 days post-launch.
- Final Price: The final price is set after the introductory period and reflects the standard retail price without further discounts.